Frequently Asked Questions

iPad 11-inch (A16) 128 GB with Apple pencil (USB-C) and casing with attached keyboard. The device will also come with an enhanced device bundle of 4-year insurance and a 4-year warranty.

The school will purchase the device on behalf of your child via an MOE bulk tender. This is done so as to obtain the best value for money. To ensure the affordability of devices, MOE has provided Edusave top-ups of $200 in 2020 to 2022, and $300 in 2023, to all eligible Singaporean students in primary and secondary schools. This is on top of the annual $290 credited into the Edusave account for Secondary School students.

Students who do not have sufficient funds in their Edusave accounts will need to bear some out-of-pocket expenses for the device (this is not expected to be a big amount). However, we do not expect many students to be in this situation.

For students on MOE-FAS, subsidies are available even if there is insufficient Edusave balance. There will not be out-of-pocket expenses. Subsidies will be provided for Singapore Citizen students who need support, particularly those whose Gross Household Income (GHI) is below $4,400 or Per Capita Income (PCI) is below $1,100.

You can call 6260 0777 to check on your child’s Edusave balance.

We would strongly encourage all students to purchase the standard device prescribed by the school, as the model is deemed to be the most suitable for our learning environment. This is also done to ensure uniformity in the use of systems and resources which would result in a smooth learning experience for all the students and teachers.

For students who do not wish to purchase a device because they already have their own devices will have to check if the device is compatible to the school’s learning systems (for FMS(S), iPad 9th generation and above). These devices must also be installed with the school’s Device Management Application (DMA) software to manage the student’s access and usage.

Please review the Compatible iPad list.

Students are encouraged to use the device model prescribed by the school under the PLD initiative, as the uniformity of systems and software would ensure a smooth learning experience for them. In class, the devices will be used to support learning of the curriculum subjects independently or collaboratively. Beyond the classroom, students will be able to use the device for home-based learning.

Devices purchased under the PLD initiative belong to the students, and they can continue to use the devices after graduation. For students who are receiving financial assistance, they will be provided additional subsidies such that their out-of-pocket expenses for the device will be zero.

The devices purchased are done at the national level, as such, there are specific deadlines for purchase so that the schools’ bulk tender can be fulfilled. If a purchase order did not meet the deadline, the next delivery could be between 6 months to a year later depending on availability.

Your child should receive his/her device at the start of April 2026. More details will be shared once the school has more detailed information from the vendor.

The school will uninstall the DMA from the device upon students’ graduation, and students will have full control and personal ownership over their device afterwards.

The device will be used to complement classroom teaching by promoting active learning and enhancing your child’s schooling experience. Students can make use of digital productivity tools such as calendaring and note-taking applications. They will also have greater access to digital platforms, such as the Singapore Student Learning Space (SLS), to connect, discuss and collaborate with their peers. The device will allow for greater ownership in your child’s learning, as they will have greater freedom to explore the world beyond the classroom and direct their own learning. On days meant for home-based learning, your child can also benefit from a seamless learning experience in school and outside of school.

FMS(S) teachers will design our learning programmes to ensure that the students’ use of PLDs is balanced in relation to other activities and modes of learning. There is no recommended limit to screen time in class, though teachers will take note of the amount of time spent on the device during lessons and balance the time spent on the devices with other activities such as discussions and physical demonstrations.

Teachers will also continue to ensure that the number of assignments set (both online and offline) is guided by the school’s homework policy.

Lockers have already been provided for our students for them to safe keep their belongings. Students are expected to secure their devices in their own lockers when they go for lunch breaks or lessons at other venues in the school.

To inculcate responsible device usage habits, students should fully charge their devices at home so that there will not be any unnecessary disruption to their learning in school.

Students should bring home their device at the end of the school day so that they can use them for learning at home and also to charge the device so that it can be used for lessons the next day.

All student device bundles come with comprehensive insurance and warranty coverage for accidental damage, technical defects, or theft (provided proper care guidelines were followed). Loss through pure negligence is not covered.

To verify your child's coverage duration, please refer to their respective cohort tier:

• For students who entered Secondary 1 in 2026: Your bundle includes a 4-year warranty and 4-year insurance policy (covering up to two repairs or one full replacement).

• For students who entered Secondary 1 in 2025 or earlier: Your bundle includes a 3-year warranty and 3-year insurance policy (covering up to two repairs or one full replacement).

If the device is no longer covered under insurance due to expiry or policy exhaustion, any subsequent repair or replacement costs will need to be borne by the parent/guardian. For lower-income students who require financial assistance, MOE will continue to provide subsidies to minimize out-of-pocket expenses.

If your child's device is faulty, we strongly advise sending the device directly to the vendor for troubleshooting and repair, as the official Apple service centers are easily accessible and located near major MRT stations. While the device is away for service, your child can request a temporary loan unit from the school (subject to availability) so that their daily learning remains uninterrupted.

For step-by-step troubleshooting workflows, vendor collection timelines, and technical assistance forms, please visit our PLD Support Hub.

Yes, parents can purchase any alternative accessories as long as they protect the device properly, though the school bundle offers comprehensive bulk-rate warranty coverage.

You will need to contact Keppel Technology Solutions (formerly known as AsiaPac Technology) to make an appointment and bring the device there for diagnosis.

• Keppel Technology Solutions Pte. Ltd.

  • Address:

    • Blk 219 Henderson Road
, #05-01/02/03/04, Henderson Industrial Park , SG 159556

• Operating Hours

  • Monday to Thursday: 8.30am – 5.30pm
    Friday: 8.30am – 5.00pm
    Closed on Saturdays, Sunday & Public Holiday

• Phone

  • (+65) 6270 8281

• Email

  • support@keppeltechsolutions.com

Students should first seek assistance at the school IT Center to assess if the issues can be resolved by troubleshooting.

For Apple iPad / Apple Pencil issues with the devices, students will need to bring to any of the 3 following Apple service center for support.

1. Apple Store @ Jewel Changi Airport
2. Apple Store @ Orchard Road
3. Apple Store @ Marina Bay Sands

Note: Depending on the nature of the cases and devices a service fee may be chargeable.

For more information, please visit the PLD Support Hub

All devices under the initiative will have a Device Management Application (DMA) installed. The DMA is a software installed in the device to enable the school and parents to manage and monitor device usage by students. The DMA would restrict the type of applications and websites accessible by students and limit the students’ screen time, according to settings predetermined by the school. For example, inappropriate websites with adult or extremist content, as well as gaming and gambling websites or applications, will all be restricted. In addition, the DMA comes with classroom management capabilities to assist teachers in actively monitoring and controlling the students’ screens during lesson time for better student management and effective teaching.

Students will be taught how to embrace the convenience of technology while maintaining a balanced lifestyle between online and offline activities, and to be a safe and responsible user of technology in CCE lessons. Peer support leaders in FMS(S) will also share with the students about being responsible for their online behavior and well-being, and how to participate and stay safe as members of online communities. The revised CCE 2021 will also feature cyber wellness education more strongly, with updated authentic scenarios used, to better equip students to navigate online spaces safely and help develop a more supportive cyber environment.

Please submit your request to either of our ICT Managers. You only need to email one person to process your request:

• Contact Mr Lee Yew Ming via Email

• Contact Mdm Sangeetha via Email

MOE’s core web-filtering lists for gaming, gambling, and adult content remain active 24/7 across all parental options to ensure student safety online.

For an accurate confirmation, parents may contact Mr Lee Yew Ming via Email. The school team will be able to verify the DMA option currently applied to your child’s Personal Learning Device (PLD).

If parents simply wish to check whether the default DMA option was selected, this can usually be inferred from the level of access available on the device. Under the default option, parents are unable to modify any device settings.

It depends on the after-school option chosen. Please review the After School DMA Parent Options page for more details.